Privacy Policy

1. Introduction

Play Port (Private) Limited ("we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, or any related services (collectively, the "Platform").

By using the Platform, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Platform immediately.

2. Information We Collect

We collect the following types of information to provide and improve our services:

2.1 Personal Information

• Full name and date of birth
• Mobile phone number and email address
• National Identity Card (NIC) number or passport details
• Residential address
• Bank account details for deposit and withdrawal processing
• Profile photo (if voluntarily uploaded)

2.2 Account and Transaction Data

• Account registration details and login credentials
• Deposit, withdrawal, and transaction history
• Game participation records, results, and winnings
• Customer support interactions and communications

2.3 Technical and Usage Data

• IP address, device type, operating system, and browser information
• App version and device identifiers
• Session data, pages visited, and time spent on the Platform
• Location data (where permitted and with your consent)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use your information for the following purposes:

• To create, manage, and verify your account
• To process deposits, withdrawals, and other financial transactions
• To provide, operate, and improve our gaming services
• To verify your identity and age in compliance with legal requirements
• To prevent fraud, money laundering, and other illegal activities
• To comply with applicable laws, regulations, and legal obligations
• To communicate with you regarding account updates, promotions, and service changes
• To provide customer support and resolve disputes
• To personalize your gaming experience and recommend relevant games
• To analyze platform usage and improve performance
• To enforce our Terms & Conditions

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you register and agree to our terms
• Contractual Necessity: To provide the services you have requested
• Legal Obligation: To comply with applicable Sri Lankan laws and regulations, including the Financial Transactions Reporting Act, No. 6 of 2006
• Legitimate Interest: For fraud prevention, security, and platform improvement

5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with:

• Payment Processors: Banks and authorized payment gateway providers for processing transactions
• Regulatory Authorities: Government bodies, law enforcement agencies, and regulatory authorities as required by law
• Service Providers: Trusted third-party vendors who assist in operating the Platform (hosting, analytics, customer support), subject to strict confidentiality obligations
• Legal Proceedings: When necessary to comply with court orders, legal processes, or to protect our legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction

6. Data Security

• Encryption of sensitive data in transit (SSL/TLS) and at rest
• Secure authentication including OTP-based verification
• Access controls and role-based permissions for internal systems
• Regular security audits and vulnerability assessments
• Secure server infrastructure with firewalls and intrusion detection

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Account data is retained for the duration of your account and for a reasonable period after closure
• Transaction records are kept for a minimum of 5 years in compliance with financial regulations
• Technical and usage data is typically retained for up to 2 years
• Data related to legal proceedings may be retained until the matter is resolved

When data is no longer required, it will be securely deleted or anonymized.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential Cookies: Required for the Platform to function properly (login, security, transactions)
• Performance Cookies: Help us understand how users interact with the Platform so we can improve it
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect anonymized data for usage analysis

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect Platform functionality.

9. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)
• Withdrawal of Consent: Withdraw your consent for data processing at any time
• Objection: Object to the processing of your data for certain purposes
• Data Portability: Request your data in a structured, machine-readable format

To exercise any of these rights, please contact us at info@playport.lk. We will respond within 30 days.

10. Children's Privacy

We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has provided us with personal information, we will take immediate steps to delete such data and terminate the account.

11. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

12. International Data Transfers

Your data is primarily stored and processed in Sri Lanka. In the event that data is transferred to servers located outside of Sri Lanka, we will ensure appropriate safeguards are in place to protect your data in compliance with applicable laws.

13. Changes to This Policy

• Play Port (Private) Limited reserves the right to update this Privacy Policy at any time.
• Changes will be posted on this page with a revised effective date.
• Continued use of the Platform after any changes constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, including but not limited to:

• The Electronic Transactions Act, No. 19 of 2006
• The Computer Crimes Act, No. 24 of 2007
• The Financial Transactions Reporting Act, No. 6 of 2006

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us: